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Privacy Policy

Last updated: 3 August 2026

On this page

  1. Who we are
  2. Data we collect
  3. How we use your data
  4. Legal bases
  5. Sharing with others
  6. How long we keep it
  7. Your rights
  8. Cookies
  9. Questions and complaints

Who we are

This Privacy Policy explains how Ashwood Solar LTD, trading as Solent Sun, collects, uses and protects personal data when you use this website or contact us. We are the data controller for the personal data described here.

Our registered details are: Ashwood Solar LTD, 130 Havant Road, Hayling Island, PO11 0LJ. You can reach us at [email protected] or on +44 23 9246 8894. Our VAT number (VRN) is GB 409901592.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data we collect

We collect personal data that you choose to give us, and a small amount of technical data generated by your visit:

  • Enquiry data: your name, phone number, email address and anything you write in a message or callback form.
  • Survey and quote data: if you proceed, details about your property, roof and energy use needed to prepare a design and quote.
  • Technical data: basic information such as browser type and approximate location, collected through standard server logs and the limited cookies described in our Cookie Policy.

How we use your data

We use the data above for a small number of clear purposes. We respond to enquiries and arrange callbacks, prepare surveys, designs and written quotes, and provide aftercare if you become a customer. We may also use contact details to follow up on a specific request you have made. We do not sell personal data, and we do not use it for unrelated marketing without a clear lawful basis.

We rely on the following lawful bases. Processing is necessary to respond to your request and to take steps at your request before entering into a contract, for example preparing a quote. In some cases we rely on our legitimate interest in running and improving our business, provided it does not override your rights. Where we ask for consent, such as for optional communications, you can withdraw it at any time.

In plain English: we mainly use your details to answer the question you asked us, and to prepare a quote if you want one. We don't use them for anything unrelated.

Sharing with others

We only share personal data where it is needed to provide our service or to meet a legal duty. This can include installers and suppliers working on your project, the energy supplier or export provider when registering a Smart Export Guarantee tariff, and professional advisers or authorities where the law requires it. Any third parties are expected to handle your data securely and only for the purpose we share it.

How long we keep it

We keep personal data only for as long as we need it for the purpose it was collected. Enquiry details that don't become a project are typically reviewed and removed after a reasonable period. Where you become a customer, we keep records for the length of the relationship and any warranty or legal period that follows. We then delete or securely dispose of the data.

Your rights

Under UK data protection law you have a number of rights in relation to your personal data:

  • The right to access a copy of the personal data we hold about you.
  • The right to ask us to correct inaccurate or incomplete data.
  • The right to ask us to erase your data in certain circumstances.
  • The right to restrict or object to certain processing.
  • The right to data portability, where processing is based on consent or contract.
  • The right to withdraw consent at any time, where we rely on it.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by law. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

Cookies

This website uses a small number of cookies and similar technologies. Essential cookies keep the site working, and map tiles used for our location map may set their own cookies. Full details, including how to control cookies, are set out in our Cookie Policy.

Questions and complaints

If you have a question about this Privacy Policy or how we handle your data, please contact Ashwood Solar LTD at [email protected], or write to us at 130 Havant Road, Hayling Island, PO11 0LJ. We take complaints seriously and will aim to resolve them promptly.